With this training, you will be able to establish cross-practice collaboration, governance, and effective service value streams. You will be able to maximize the value of applied practices both operationally and strategically.

The «ITIL® 4 Foundation» certificate is a prerequisite for this course. If you do not yet have this certificate, attend the following course:

This training is suitable for anyone who wants to gain more practical knowledge of operational ITIL® practices. This includes operational managers and process managers.

Kursprogramm