In this seminar, you will learn how to design services in such a way that you achieve maximum added value for the customer.

The «ITIL® 4 Foundation certificate» is a prerequisite for the course. The «ITIL® Foundation 2011» certificate is not sufficient. If you are not yet in possession of this certificate, please attend the following course:

This module is aimed at people and organizations involved in service relationships and actively shaping the Customer Journey. Anyone who manages and realigns collaboration and coordination with suppliers and partners. Employees who design, plan, review and optimize products and services or are responsible for transition, release and validation of new products and services. Target audience includes, but is not limited to:

• Service Delivery Manager
• Service Desk Manager
• Service Level Manager
• Service & Solution Architect
• Business Analyst
• Enterprise Architect
• Product Owner & Digital Product Manager
• Project & Portfolio Manager
• Supplier / Relationship Manager
• Customer experience (CX) Manager / Designer

Kursprogramm